Mistakes are pretty popular these days. While humans have been messing up since the beginning of time, they have only recently begun to get positive credit for their screw-ups. Now more than ever, failure is being seen and discussed in a positive light. But, mistakes are still mistakes, and even when they learn from them, they can cause us temporary…
Pop culture portrays successful negotiators as loud-mouthed blowhards pursuing their own interests without the slightest concern for others. And, while this portrayal is occasionally accurate, successful negotiators are usually just the opposite—most of them are great listeners. In fact, many experts believe that listening is one of the most important predictors of a successful settlement. In a recent Harvard Business…