Monthly Archives April 2015

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Sincere, active listening can have a powerful impact on others. It can create a connection and allow for better communication. And in extreme circumstances, that communication can help resolve a potentially dangerous situation. Former NYPD┬áhostage negotiator Dominick Misino is an expert in active listening and knows first-hand the power it can have. Throughout his career, Misino participated in many high-stakes…

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